Privacy Policy

Effective Date: February 21, 2026

Introduction

Five Stars Limo ("we," "us," "our"), operated by Obaid Qaderi and headquartered at 7 Penn Dr, North York, ON M9L 2A9, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and luxury transportation services, including appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Information We Collect

We collect information that helps us provide a high-quality luxury transportation experience.

Personal Information:

• Identity Data: Name, email address, phone number, and physical address.

• Transaction Data: Payment information (processed securely) and service history.

• Consent Records: Opt-in records and timestamps for SMS and email communications.
  

Non-Personal Information:

• Technical Data: IP address, browser type, device information, and website usage patterns.

• Cookies: We use cookies to enhance your browsing experience and analyze site traffic.

SMS Messaging & Compliance
Five Stars Limo offers SMS notifications to provide important updates related to your transportation services.
By opting in through our website booking forms or scheduling system, you agree to receive text messages from Five Stars Limo regarding:

• Reservation confirmations
• Appointment reminders
• Ride status updates
• Customer support responses
• Important service notifications

Opt-In
You will only receive SMS messages if you have provided express consent through our website forms or booking process.

Opt-Out
You may cancel SMS notifications at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

Support
Reply HELP for assistance or contact us at:
Phone: +1 647-459-1909
Email: info@fivestarslimo.ca

Message Disclosures
• Message frequency may vary.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or SMS delivery platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security
We implement industry-standard security measures to protect your data:

• Encryption: Sensitive data is encrypted during transit and at rest.

• Access Control: Only authorized personnel have access to your personal information.

• Regular Updates: We consistently update our security protocols to guard against unauthorized access.
  

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet is 100% secure.

Your Rights & Choices
You have the following rights regarding your data:

• Access & Update: You may request to review or update your personal information.

• Opt-Out: You can unsubscribe from marketing emails or stop SMS messages at any time.

• Withdraw Consent: You may withdraw your consent for future communications by contacting us.

Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or A2P 10DLC regulations. Updated versions will be posted with a new "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:
Five Stars Limo Owner: Obaid Qaderi
Address: 7 Penn Dr, North York, ON M9L 2A9
Phone: +1 647-459-1909
Email: info@fivestarslimo.ca